Mission Support Specialist
I am a dedicated Mission Support Specialist with expertise in scheduling, payroll, and training. My experience at Customs and Border Protection has honed my skills in data analysis, staff development, and enhancing operations. I thrive in handling administrative complexities, ensuring accurate payroll, and promoting teamwork. My problem-solving abilities, process improvement skills, and guidance are key aspects of my professional approach. I hold Associate's degrees in Applied Science – Cybersecurity and Arts and Science – Mathematics. My career reflects my commitment to operational excellence, innovative solutions, and exceptional customer service.
Mission Support Specialist (Scheduling/Payroll/Timekeeper) - Customs and Border Protection
February 2023 – Present
In my role as Mission Support Specialist, I manage a diverse spectrum of functions focusing on training, empowerment, staffing, scheduling, and efficiently processing diverse leave types. I am responsible for safeguarding records housing personal identifiable information, verifying employee work hours for precise payroll processing, and serving as a subject matter expert. My commitment to process refinement is demonstrated through my analytical approach to workflow and office procedures, identifying challenges, and implementing innovative solutions for complex staffing issues. My responsibilities also include meticulous record-keeping, data management, customer service, and contributing to the development of administrative methodologies.
CBP Technician - Customs and Border Protection
May 2021 – February 2023
As a CBP Technician, I played a key role in facilitating the flow of trade and travel, ensuring compliance with CBP policies, reconciling financial records, and aiding strategic data collection for mission support. My responsibilities included enhancing the distribution of IT equipment, completing training, and assisting senior specialists in evaluating programs. I was instrumental in determining the most effective technical approaches, analyzing workflow, advising staff on optimal methods, and contributing to the development of new administrative approaches.
Lead Transportation Security Officer - Transportation Security Administration
September 2021 – May 2022
In this position, I conducted analyses of screening procedures, identified factors leading to decreased throughput, and implemented strategic solutions. My responsibilities included overseeing the resolution of alarms, collecting data on throughput, and fostering collaborative relationships with security stakeholders. I also assisted with planning and improvement initiatives, evaluated new SOP changes, and created daily schedules for officers.
Transportation Security Officer - Transportation Security Administration
August 2019 – September 2021
As a Transportation Security Officer, I contributed to planning, data interpretation, and identifying opportunities for service improvement. My role involved ensuring airport and airline security through comprehensive screening procedures and operating various screening technologies. I provided coaching to new officers, represented TSA in recruitment initiatives, and served as a passenger support specialist, offering assistance to individuals with disabilities.
Associates in Applied Science – Cybersecurity, Whatcom Community College, 2021 – 2023
Phi Theta Kappa Honors Society, International Honor Society for Community Colleges, 2023
Associates in Arts and Science – Mathematics, Whatcom Community College, 2015 – 2017
If you'd like to get in touch, feel free to email me at sean.schambers@gmail.com